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Hollerpost / Support

Real help from the person who built it.

Email support@hollerpost.com or open Support inside your dashboard. Our local AI helper checks routine DNS and account questions right away, and replies come from me, Josh, a real person.

Email support@hollerpost.com

Reply ‘Josh’ anytime (or click “Talk to a human instead” in the dashboard chat) and it comes straight to me.

Nugget, Josh’s dog, sitting and waiting

What to include in your message.

Sending these three details in your first email saves a back-and-forth:

  1. Your workspace name. You can find it at the top of the left sidebar or under Settings, Brand & Company.
  2. What you clicked. Tell me which page or button you used right before the issue happened, and the domain, campaign name, or signup form name if it involves one.
  3. A screenshot. Attach a screenshot of the screen or copy the exact message shown. Never send your password or a full secret API key.

How support works.

When you write to support@hollerpost.com or use the Support tab in the dashboard, our local AI on Helios checks your live domain status, monthly send meter, and campaign state first so simple setup questions get an answer right away.

Anything involving billing, refunds, cancellations, data requests, or a tricky DNS host goes straight to me. And if the AI helper answers first, reply ‘Josh’ at any point and I take over the thread personally.

Status: Sending, signup forms, and the dashboard are monitored continuously from our shop, with automatic cloud failover if our local AI rig goes offline. We do not run a separate status page.

What support covers.

Every plan, Free included, gets help with setting up and running your account.

Sending domain and DNS.

Adding the three DKIM CNAME records under Settings, Send From Your Own Domain, fixing doubled domain names at your registrar, or setting up SPF and DMARC. If you get stuck in your DNS control panel, I can walk through it with you on a quick screen share where you stay in control. Never send me your registrar password.

Imports, forms, and campaigns.

Bringing over a CSV spreadsheet or a Mailchimp export ZIP while keeping unsubscribes suppressed, embedding a signup form on your site, checking why a campaign is waiting on first-campaign review or a missing mailing address, and setting up one-click surveys.

Billing, texting, and developer tools.

Switching plans, adding one-month send packs, pausing for a slow season, exporting your contacts, or canceling in the dashboard. We also cover guided toll-free number verification for texting, REST API keys, signed webhooks, and connecting Claude, ChatGPT, or Cursor via MCP.

Docs and self-serve guides.

If you prefer to look things up yourself, start with these references.