Terms of Service

1. Acceptance of terms

By using the Site or the Service, you agree to these Terms and our Privacy Policy. If you don’t agree, don’t use them.

2. Use of the Site

You agree to use the Site only for lawful purposes. You may not:

• Use the Site in any way that could damage, disable, or impair it.
• Try to gain unauthorized access to any part of the Site, the Service, or related systems.
• Use any automated system, including bots or spiders, to access the Site without our written permission.

3. Plans, the Free plan, and billing

• Free plan. The Free plan includes 1,000 emails a month, has no time limit, and needs no card. Emails sent on Free include a short “Sent with Hollerpost” line. Texts are not included. To prevent abuse, we may limit how many Free workspaces one person, mailbox, or network can start.
• Subscriptions. Paid plans are billed monthly or yearly in advance through Stripe and renew automatically until you cancel. Each plan includes a monthly sending allowance.
• Monthly limits. We email you when you reach 80% and 100% of your allowance. Once it’s used up, new campaigns and anything already scheduled wait until your allowance resets, you add a send pack, or you change plans. On paid plans, emails your own app sends through our API may continue up to twice the allowance; on Free they stop at the allowance.
• Founding customer discount. Our first 100 paying customers get 20% off their email plan for as long as they stay subscribed, including when they change plans. It applies to Starter and larger plans, not Mini. It’s applied at checkout, doesn’t apply to add-ons or send packs, and ends if the subscription is canceled.
• Add-ons. Texts, calls and the AI receptionist are add-ons on a paid plan, one size of each. They renew with your plan, monthly or yearly; a yearly add-on is twelve times its monthly price. Adding or changing one is charged right away for the rest of your billing period, and removing one credits the unused time to your next invoice. If your paid plan ends, its add-ons end with it.
• Send packs. Send packs add sends for one month and don’t roll over.
• Changes and canceling. You can change plans (prorated) or cancel from your dashboard at any time. Canceling stops the next renewal; you keep your paid plan until the end of the period you paid for, then your workspace moves to the Free plan.
• Texting numbers. The toll-free number we get for your texts and calls stays assigned to you while you have a texts, calls or AI receptionist add-on. If your plan or your last add-on ends, by canceling or because payment fails, we email you and release the number 30 days later; adding one again before then keeps it. If you delete your workspace, we release it right away. A released number can’t be recovered, and texting again means a new number and a new carrier review.
• Refunds. Monthly plans and send packs are not refunded for partial months. Yearly plans can be refunded in full if you ask within 14 days of the first payment and have sent fewer than the monthly allowance of the plan. We refund in full, at any time, if we end your account for a reason that isn’t a violation of these Terms. Refunds go back to the original payment method through Stripe.
• Price changes. We’ll email you at least 30 days before a price change takes effect on your plan.
• Your data. You can export your contacts at any time.

4. Acceptable use

When you use Hollerpost to message your own subscribers, you agree that you will:

• Only message people who have given you prior express consent, and keep records of that consent.
• Follow all applicable messaging laws and rules, including the TCPA, the CAN-SPAM Act, and the CTIA Messaging Principles.
• Include your identity and a working unsubscribe option in every message, and never message someone who has opted out. Hollerpost enforces a suppression list for bounces, complaints, and STOP requests, and you agree not to get around it.
• Never send content that is illegal, deceptive, or prohibited by carriers (including SHAFT content: sex, hate, alcohol, firearms, and tobacco).

Hollerpost is a small, hand-run service and we choose what it carries. You may not use it for any of the following, whether in a campaign, an automation, a transactional email, a form, or a text:

• Spam. Messaging people who didn’t ask to hear from you, including purchased, rented, scraped, or shared lists, “co-registration” lists, and addresses harvested from websites or social media.
• Scams and deception. Fraud, phishing, fake invoices, impersonating another person or business, misleading subject lines or sender names, get-rich-quick or multi-level marketing pitches, unregistered securities or crypto offerings, and anything designed to trick the reader.
• Religious and political solicitation. Mass messaging whose purpose is to proselytize, convert, or recruit people to a religion, belief system, or ideology; political campaign messaging, fundraising, or advocacy for or against candidates, parties, ballot measures, or legislation; and propaganda or disinformation of any kind. A congregation, club, or nonprofit sending its own members ordinary news (events, schedules, newsletters) is welcome. The line is recruiting or persuading strangers, not who you are.
• Hate and harassment. Content that attacks or demeans people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age; threats; doxxing; or targeting an individual.
• Harmful or restricted goods. Weapons and ammunition, illegal drugs, tobacco and vaping products, gambling, payday loans, counterfeit goods, and anything else that carriers or mailbox providers prohibit.
• Sexual content and anything involving minors in a sexual context, which we report.
• Malware and abuse of the Service: sending malicious links or attachments, probing or overloading our systems, sharing a workspace to hide who is sending, or reselling access.

We decide what falls under this section, acting reasonably and applying it the same way to everyone. We may hold a campaign for review, refuse to send it, and suspend or end your access immediately for violations. If we end your account under this section, you aren’t owed a refund for the current period.

4a. Your account

• You must be at least 18 and able to form a binding contract, and you must give accurate business details, including a real mailing address for your email footers.
• You are responsible for everything sent from your workspace, including by your team members, your integrations, and any AI assistant you connect through our API or MCP server. Keep your API keys secret and revoke a key the moment you think it has leaked.
• You may not share one account between unrelated businesses.

4b. Termination

• By you. Cancel your plan in the dashboard at any time; your workspace moves to the Free plan when the paid period ends. To close your workspace for good, delete it in Settings. You can export your contacts first; after closure, we delete your workspace data within 30 days as described in the Privacy Policy.
• By us, for cause. We may suspend or end your access immediately if you break section 4, don’t pay, or put other customers’ deliverability at risk (for example a bounce or complaint rate that mailbox providers flag). Scheduled campaigns are cancelled. We’ll tell you why, and where possible give you a chance to fix it first.
• By us, without cause. We may end the Service or your account for any other reason with 30 days’ notice by email, and we refund any prepaid, unused time in full.
• Workspaces without a plan (for example, when the Free plan isn’t available to you and you never pick a paid one) may be deleted 90 days after sign-up.
• Sections 5 through 9 survive termination.

4c. Hollerpost Updates (our text messages)

Hollerpost Updates is our own text program: recurring automated marketing texts from Hollerpost (Utopian Creations LLC) with product news, new features, tips, and offers. It is separate from the texts businesses send through Hollerpost.

• Joining. You join by entering your mobile number on our text sign-up page and checking the consent box, which is never checked for you. Consent is not a condition of any purchase.
• Frequency and cost. Message frequency varies. Message and data rates may apply.
• Stopping. Reply STOP to any text to cancel. We’ll send one text confirming you’re unsubscribed, then no more. Reply START to rejoin.
• Help. Reply HELP, or email support@hollerpost.com.
• Delivery. Carriers are not liable for delayed or undelivered messages.
• Privacy. No mobile information will be sold or shared with third parties for promotional or marketing purposes. See section 8 of our Privacy Policy.

5. Intellectual property

All content on the Site, including text, graphics, logos, and their arrangement, belongs to Utopian Creations LLC or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute it without our written permission. The content you create and the contacts you upload stay yours.

6. Disclaimers

THE SITE AND SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. UTOPIAN CREATIONS LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR SERVICE OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED ON THEM. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK.

7. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UTOPIAN CREATIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE OR SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

8. Indemnification

You agree to indemnify, defend, and hold harmless Utopian Creations LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or connected with your use of the Site or Service or the messages you send through it.

9. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any legal action arising out of these Terms shall be brought in the federal or state courts located in the San Francisco Bay Area.

10. Changes to these terms

We may change or replace these Terms at any time. When we do, we’ll post the new Terms here and update the date at the top, and for material changes we’ll email account holders at least 14 days before they take effect. Using the Service after that date means you accept the new Terms.

Change log: November 9, 2026, added add-ons (texts, calls and the AI receptionist) to section 3, limited the founding discount to the email plan, and tied the texting number to the add-ons. October 26, 2026, added section 4c, the terms for Hollerpost Updates, our own text program, and the texting-number release rule in section 3. October 6, 2026, added refunds, account responsibilities, termination, the acceptable-use list, and a liability cap. September 28, 2026, first version.

11. Contact us

Questions about these Terms? Email support@hollerpost.com.

Hollerpost is a service of Utopian Creations LLC.